Terms of Service

ThePanCard.com [Site] with all its applications is one of the several services provided by Samanta Communications Private Limited located at 41, Fourth Floor, Tower I, Shakthi Towers, 766, Anna Salai, Chennai - 600 002.

Please read these general terms and conditions of services ("Terms of Services") carefully before using this site or any services offered by this site.

By using this Site or goods and services offered by this Site, or printing, downloading, or otherwise using any service from this Site, or registering or becoming a member of this Site, you signify your assent to and agree with these Terms of Services. If you do not agree to all of these Terms of Services, please do not use or register with this Site.

Nature of this Site

ThePanCard.com is a private entity and is not a direct / indirect associate or affiliate of any government body or authority. This site offers information to members who need support in filing application for a New PAN card, Lost or Replacement of Old PAN card or changing or updating the data of the existing PAN card. On receiving the application proper verification will be done and forms will be submitted to the authorities for processing the same further. Periodic Tracking and Feedback will be provided by the support team over phone, SMS and E-mail depending on feasibility.

PAN Services Process

  1. Individuals applying for new PAN card / Change of data in existing PAN card complete an online form, make an online payment and become a member to download and print the PDF form that is generated.
  2. They should then affix Photographs at the appropriate place and duly sign wherever required. This completed form along with matching address and identity proof should be sent by courier or post to the above mentioned address.
  3. The Site or its owners will not be responsible for any errors in the filled application form. In case of errors in filling or incorrect supporting documents or for whatever reason the application cannot be processed, The Site or its owners are not at obligation to return the application form, cheque/DD and any documents that was given by the customer. Customers will have to resend the corrected application form with appropriate documents in such cases.
  4. Customer may contact our customer support at support@thepancard.com for further information on this. The support staff will not be available on Saturdays, Sundays and other Declared Holidays.
  5. The Site will verify and forward the hard copy of the PAN applications to the authorities for issuance of PAN. The Site shall not be responsible for any delay, loss in transit or non-issuance of PAN by authorities.
  6. The Site shall not be responsible for delay or non receipt of physical applications (Hard Copy) within 45 days from the date of submission of online application for PAN card. Any Physical Application received after 45 days from the date of submission of online application will not be processed by the Site and no refund shall be made against such transactions.
  7. Any discrepancies in the application shall be communicated to the applicant within reasonable period of time from the date of receipt of Physical Application. Such discrepancies shall be rectified or corrected by the Applicant within 45 days from the date of receipt of communication from The Site. Any correction or rectification received after 45 days from the date of communication of discrepancy will not be processed by The Site and no refund shall be made against such transactions.

Updates and Revisions of our Terms of Services

This Site may revise and update its Terms of Services at any time without notice by posting such revised or updated Terms of Services on or at this Site. Any changes to these Terms of Services will become effective upon posting such revisions or updates. You are required to periodically check our Terms of Services for any changes, if you continuously use this Site. Your continued usage of this Site or any of its goods and services will mean that you accept those changes.

Eligibility and registration

You must be 18 years or older to avail the services of The Site. By registering for the Site service, you represent and warrant that you are 18 years or older and that you have the capacity to understand, agree to and comply with these Terms of Service.

Though we do not liaise or sell our services directly to a minor who has not completed 18 years of age, he/she can however apply for PAN card under the supervision and guidance of guardian who could act as his/her Representative Assessee.

User Information

All personal information of the user including but not limited to that of their dependants or guardians as the case may be will be collected, stored and used by The Site for the purpose of applying for PAN Services online, as well as notify the user of various products and services that will be made available from time to time by the Site or its sister concerns. We will however not disclose user's information (including email address) to third parties unless otherwise requested by the user in writing through e-mail or snail mail except when such information is requested by the appropriate government or law enforcement authorities as required by the law.

If you prefer not to be notified of any release or to receive any product information from the Site or its sister concerns, please contact us via email, phone, or mail to make your request to be removed from our email list.

Payment

Payment for the services has to be made in advance as per the directions provided by the site. All services will commensurate only on receipt of the full payment and confirmation sent by the company thereof.

Service Charges

This Site reserves the right to change fees for their services, subscription and / or membership on reasonable prior notice. Such notice will be appearing on the site by displaying the new / revised charges for membership,service/s and/or product/s as offered from time to time with or without modifications and on such display it will be presumed to be read by all users whether registered or not and no further notice would be required. The same will apply when any service/s or products that are offered for free currently are made chargeable.

Refund Policy

As the Products/service offered by the Site are online in nature the Site does not refund any fees paid towards the processing of PAN services including new PAN application, change or correction in PAN card data or application for reissue of lost card.

However, in case of duplicate payment by error the Site may refund the excess service fees paid by the applicant.

In such event an application in writing should be submitted along with proof of excess payment, Address and Identity within 5 days of submitting the application. Any applications received thereafter shall not be entertained for refund.

Links and third-party advertising

This Site contains or may contain links to other websites, including third-party advertising. We want to highlight that we are not responsible or liable for such other websites or companies or for their Terms of Services. We do not screen or endorse such other websites. This Site expressly disclaims any liability, directly or indirectly, for any damages whatsoever incurred by any user in connection with the use of any website or companies, the access to which was found through this Site. If you decide to access any such other websites, you do so entirely at your own risk.

No unauthorized copying of content of this Site

By using this Site you agree to prevent any unauthorized copying of this Site or any of the content contained therein. You represent and warrant that you will not illegally download, copy, or redistribute any of the content appearing on this Site. You will be obligated to immediately destroy any information or content you have illegally downloaded, printed or otherwise copied from this Site.

Usernames and Passwords

The username and a password wherever applicable given to you by this Site shall remain the sole and exclusive property of this Site and are issued to you only in the form of a revocable license. You are required to keep the username and password confidential.

Copyright and Trademark Protection

1. Copyright Protection
All works and content included, contained or offered on this Site, in particular all literary works, pictorial and graphical works, photographs, images, video and audio clips, audiovisual works, music, button icons and other icons, streaming files and other data, animation or graphics, or any form of software files in object code or source code format are the property of the owners of this Site or their content suppliers and are protected by national and international copyright laws. The aforementioned copyright protection also refers to compilations or all forms of alteration of all content on this Site. We will report and prosecute offenders of our copyrights to the fullest extent of applicable law.

2. Trademark Protection
All logos and other trademarks and service marks which you may find on this Site may be trademark protected by national and international trademark and service mark laws. These trademarks and service marks may not be used publicly except with express written permission from the owner of these trademarks and service marks. You are not allowed to do anything which may cause confusion among consumers with respect to the aforementioned trademarks and service marks.

Disclaimer of Warranty

The service of this site and all materials contained therein are provided on an 'As is, Where is' basis without warranty of any kind, either express or implied, including but not limited to, any implied warranties of fitness for a particular purpose, quality, suitability, truth, accuracy or completeness, title, or non-infringement other than those which are implied by and incapable of exclusion, restriction or modification under applicable law in your jurisdiction. You expressly agree that use of this site or any of the materials contained therein is at your discretion and at your own and sole risk. No oral or written information or advice given by this site or the employees or affiliates of this site shall create or imply a warranty or in any way increase the scope of liability of the owners of this site. This site makes no representations or warranties whatsoever about any other website which you may access through this site. When you access through this site another website, please be aware that it is completely independent; this site has no control over the content on that other website. This site is not responsible to you for any transmission problems of downloaded or otherwise used content of this site or any form of website downtime. This site does not warrant that this site will be uninterrupted, timely, secure, or error-free or those defects in or on this site will be corrected. You also acknowledge and agree that you will be solely responsible for any damage to your computer system or loss of data that results from the download or use of material or data which you may find in or on this site.

Email Services

On selection of email Alert service you agree & grant non-exclusive, permission & irrevocable right to send emails & alerts by way of messages or other formats as time to time decided by us on commercial expediency prudence and that your prior permission to continue or change such method is deemed to have been agreed & granted by the user.

Limitation of Liability

In no event will this site or its members, managers, officers, employees, agents, affiliates, and the assigns of same be liable to you, or any other third party for
- any direct, indirect, incidental, punitive, or consequential, damages, including, without limitation, damages for loss of profits or goodwill, business interruption, loss of programs or information, and the like, arising out of the use of or inability to use this site, the materials or any information, or transactions provided or offered on this site or downloaded from this site, whether such liability is asserted on the basis of contract, tort or otherwise, even if this site or its authorized representatives have been advised of the possibility of such damages, or
- any claim attributable to errors, omissions, or other inaccuracies in or on this site, the materials and/or listings or information downloaded, provided, or offered through this site.

Because some states or countries do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, this site's liability is limited to the greatest extent permitted by law.

In no event shall this site's maximum total aggregate liability for direct damages exceed the total fees actually paid by you for the package that is live at the period of discrepancy if any.

This site is only a platform. This site or its members, managers, officers, employees, agents, affiliates, and the assigns of same are in no way responsible for the content of the mails of the editor(s).

This site or its members, managers, officers, employees, agents, affiliates, and the assigns of same are in no way responsible for third-party services offered on or used by this site. The respective third party, for example, payment systems, etc. are solely responsible for their own services. We do not warrant or represent any of its services in any way or form.

Indemnity

You agree to defend, indemnify, and hold harmless this Site, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, liabilities, and other costs, including, without limitation, reasonable legal, attorneys' and accounting fees, reasonably incurred in the defence of any claim or suit arising out of or otherwise related to these Terms Of Services, including, without limitation, any breach by you of these Terms Of Services. This Site will promptly notify you by e-mail of any such claim or suit, and cooperate fully, at your expense, in the defence of such claim or suit. This Site may participate in the defence of such claim or defence at its own expense, and choose its own attorney or other legal counsel, but is not forced or obligated to do so.

Force Majeure

This Site is and shall not be responsible or liable for any failure to perform due to unforeseen circumstances or to causes beyond this Site's reasonable control, including but not limited to the following:

  1. Acts of God, such as fire, flood, earthquakes, hurricanes, tropical storms or other natural disasters;
  2. War, riot, arson, embargoes, acts of civil or military authority, or terrorism;
  3. Fiber cuts;
  4. Strikes, or shortages in transportation, facilities, fuel, energy, labor or materials;
  5. Failure of the telecommunications or information services infrastructure; and
  6. Hacking, SPAM, or any failure of a computer, server or software.

Termination of Membership

Without limiting other remedies, this Site may issue a warning or terminate your access to this Site at any time, with or without advance notice or permission, if
We believe that you have breached any material term of these Terms Of Services.
We are unable to verify or authenticate any information you provide to us.
We decide to stop operating this Site entirely or parts thereof.
You agree and acknowledge that neither this Site nor any third party acting on our behalf shall be responsible or liable to you for any termination of your membership or access to this Site. After termination by us, re-registration of you as a user of or on this Site is strictly forbidden. This Site and its affiliates disclaim any and all liability or responsibility arising from fraudulent entry and use of this Site. In case of fraud, we will take all necessary and appropriate actions under applicable federal, state, and international laws.

Notice

Any notice required to be given under these Terms of Services may be provided by e-mail to a functioning e-mail address of the party to be noticed or by a general posting on this Site, though it is not mandatory. Notices by you to us shall be given by e-mail or other electronic messages unless otherwise specified in these Terms of Services. Any correctly addressed notice to you that is refused, unclaimed, or undeliverable, because of an act or omission of you shall be deemed effective as of the first date that said notice was refused or deemed undeliverable by the e-mail server.

Jurisdiction

The Agreement shall be governed by the Laws of India. The Courts of law at Chennai shall have exclusive jurisdiction over any disputes arising under this agreement.

Attorney's Fees
In the event any party (you or this Site) shall commence any claims, actions, formal legal action, or arbitration to interpret and/or enforce these Terms Of Services or issues relating thereto, including without limitation claimed breaches of representations and warranties, the prevailing party in any such action or proceeding shall be entitled to recover, in addition to all other available damages or other relief, its reasonable attorney's fees and costs incurred in connection therewith, including attorney's fees incurred on appeal.

No Assignment
Neither these Terms of Services nor any rights or membership granted to you hereunder may be sold, leased, assigned, shared or otherwise transferred, in whole or in part by you.

Severability

If any provision of these Terms of Services shall be held to be invalid or unenforceable for any reason, or any portion thereof, the remaining provisions shall continue to be valid and enforceable to the maximum extent permissible and the remainder of these Terms of Services will continue in full force and effect.

No Waiver
Failure by either party to enforce any provision of these Terms of Services will not be deemed a waiver of future enforcement of that or any other provision. No waiver of one breach shall constitute a waiver of subsequent breaches of the same or of a different nature.

Headings
Section and subsection headings of these Terms of Services are inserted for convenience only and shall not be deemed to constitute a part hereof nor to affect the meaning thereof.

Entire Agreement

These Terms of Services constitute the entire agreement between this Site and you with respect to your access and use of this Site and the content contained therein, and your membership with this Site, and supersedes and replaces all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. No amendment to or modification of these Terms of Services shall be binding unless in writing and signed by both parties. You acknowledge, represent and warrant that you have read these Terms of Services and agree to be bound by them as part of and in consideration of using this Site and, if you have become a member of this Site, of your membership.

I HAVE CAREFULLY READ AND UNDERSTOOD THE TERMS AND CONDITIONS MENTIONED HERE IN ABOVE AND HERE BY CONFIRM MY ACCEPTANCE TO THE SAME. I SHALL ADHERE TO ALL THE TERMS AND CONDITIONS MENTIONED IN THIS TERMS OF SERVICE.

Privacy Policy

This Site's Privacy Policy is available by clicking on the link 'Privacy Policy'. Please read the Privacy Policy Section carefully before using this Site.

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